Trupanion is the only pet insurance company to offer one simple plan, eliminating the need to compare and research multiple plans and policies.
Trupanion is rated very high for customer service and claims processing. However, several members have complained about their per incident deductible policy. Trupanion allows its members to choose any licensed veterinarian or veterinary hospital, providing the freedom to find the right provider or facility.
Trupanion does not have a limit on total claims submitted and they do not limit payout per claim. Trupanion offers a Claims Express feature that eliminates paper processing and speeds up the pre-authorization or claim approval process.
Trupanion offers extra coverage for alternative therapies that are commonly needed by English Bulldogs but unlike other insurance providers (e.g. Healthy Paws) Trupanion charges another fee to add this coverage.
On average, both members and veterinarians gave Trupanion a rating of 4.6 out of 5 stars. Trupanion scored in the top 5 for service, prompt payment, friendly staff and solid coverage.
However, complaints about per incident deductibles, charging extra for alternative therapies that other insurance companies offer for free and a policy that allows for price increases of up to 20% per year, puts Trupanion in 4th place on our pet insurance reviews.